Using the Billing Center

To access the mySD Billing Center,  log in to your mySD Account, click "More"  and then "Billing" in the Top Navigation.

Managing Billing Alerts

If your account requires attention, you may find a red alert at the top of the Billing Center. Click on the alert to be directed to where you can resolve the issue. Common reasons for alerts include:

• Credit Card Failures
• Past Due Balances
• Billing Information Errors

Review Payment Methods

This section lists all approved credit cards that we may charge for Billable Leads, Monthly Subscription, and Call Insights Service (if applicable). Here you can add or remove cards and change your primary payment method.

 

 

View Your Current Balance

This section displays the amount you owe (or the amount you are owed) for the Current Billing Cycle.

Rather than charging you in real-time as you receive each Lead, we use a Billing Threshold system where your credit card is billed each time your Current Balance meets your Billing Threshold. The Billing Threshold does not cap or stop spend or Leads. Leads will continue to be generated unless you Pause your Campaigns.

Billable Leads count towards your Current Balance whereas Non-Billable Leads are credited after they've been through the Lead Review process. If your Billing Threshold has not been met by the end of the month, then you will be billed for your Current Balance at the end of the month.

Current Balance is your Lead Cost minus any Lead Credits (plus any Unpaid Statements).

Lead Cost is your Cost Per Lead times the number of Billable Leads we’ve delivered in the Current Billing Cycle. Credits for any Non-Billable Leads show up in your Lead Credits and reduce your Current Balance because they subtract from your Lead Cost.

 

Set a Monthly Lead Cost Notification

To help you stay on top of how much you are spending with us, you can enable a notification each time you reach a specific spend amount for the current calendar month. Enter the amount in the text box and click save. We also recommend double checking your notification preferences to confirm which users on your account will receive these Billing Notifications. 

 

 

View Your Statements

You’ll find your most recent Statements at the bottom of the Billing Center. Any unpaid Statements will display a blue “Pay Now” button to allow you to quickly resolve your account balance. For more detailed information, click the Statement ID number in the left column, which will bring up a downloadable, itemized PDF.

 

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