Using the Billing Center

To access the mySD Billing Center, log in to your mySD account, click More, and then select Billing in the top navigation bar.

Managing Billing Alerts

If your account requires attention, you may find a red alert at the top of the Billing Center. Click on the alert to be directed to where you can resolve the issue. Common reasons for alerts include:

• Credit Card Failures
• Past Due Balances
• Billing Information Errors

Review Payment Methods

This section lists all approved credit cards on file that may be charged for Billable Leads, your Monthly Subscription, and Call Insights Service (if applicable). Here you can add or remove cards and update your primary payment method. If your primary payment method fails, we will automatically attempt to charge your secondary credit card(s).

View Your Current Balance

This section displays the amount you currently owe — or the credit balance owed to you — for the current billing cycle.

Rather than charging you in real-time for each lead, we use a Billing Threshold system: your credit card is charged each time your current balance reaches your Billing Threshold. Important: The Billing Threshold does not cap or stop your spending or lead delivery. Leads will continue to be generated unless you pause your campaigns.

Billable Leads count towards your Current Balance whereas Non-Billable Leads are credited after they've been through the Lead Review process. If your Billing Threshold has not been met by the end of the month, then you will be billed for your Current Balance at the end of the month.

Current Balance is your Lead Cost minus any Lead Credits (plus any Unpaid Statements).

Lead Cost is your Cost Per Lead times the number of Billable Leads we’ve delivered in the Current Billing Cycle. Credits for any Non-Billable Leads show up in your Lead Credits and reduce your Current Balance because they subtract from your Lead Cost.

Set a Monthly Lead Cost Notification

To help you stay on top of how much you are spending with us, you can enable a notification each time you reach a specific spend amount for the current calendar month. Enter the amount in the text box and click save. We also recommend double checking your notification preferences to confirm which users on your account will receive these Billing Notifications. 

View Your Statements

Your most recent statements are listed at the bottom of the Billing Center. Any unpaid statements will display a blue Pay Now button, allowing you to quickly resolve your outstanding balance.

For more detailed information, download your itemized Billing Statements in either PDF or CSV format.

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