Quick answer: If you cannot accept new calls, you can (1) lower your Cost Per Lead to reduce lead volume, (2) add a Campaign Schedule to limit calls to business hours, (3) pause your Campaigns to stop all advertising temporarily, or (4) cancel your Account entirely. Each option is explained in detail below.
If you're unable to accept new calls, you have several options: temporarily pause one or more Campaigns to reduce Phone Lead Volume, or in extreme cases, cancel your Account entirely. Review the options below to determine the best course of action for your situation.
Pause Your Campaigns
- Receiving too many calls? Try reducing your Cost Per Lead to better control your Lead Volume. This makes your Campaigns less competitive in your Service Area and will reduce the amount of Phone Leads we can generate for you.
- Are calls coming to you when you are unavailable? Our Support Team can set up a Campaign Schedule to limit calls to your preferred business hours. Keep in mind that enabling a Campaign Schedule means you will not be competing for calls during those times. Most of our Clients prefer to keep their Campaigns Enabled to collect potential customer info via an after hours call center or voicemail and then return the call.
- Temporarily unable to accept new callls? Pausing your Campaigns will temporarily stop all advertising and pause your billing until you re-enable them. See How to Pause a Campaign for more information.
- Questions or concerns? Please Submit a Support Ticket and a Support Team Member will reach out to discuss account optimization options and address any questions you have about Call Leads or Campaigns.
Cancel Your Service Direct Account Completely
Our service is contract-free, so you can cancel at any time. That said, many clients find they want to return after canceling. While we would hate to see you go, if you decide to Cancel your Account, please contact a Support Team Member.
Service Direct Marketplace Best Practices PDF
Download the PDF guide below to learn best practices for getting the most out of your Service Direct Marketplace Campaigns. This guide covers campaign setup, lead management, and optimization tips for home services businesses.
Marketplace Best Practices (PDF)
