Learn how to request a review of potentially Non-Billable Leads.
With our program, you only pay for Leads from potential new customers who are seeking services you offer. If you believe you have received a Lead that should be marked Non-Billable, you can flag a Lead for review in the Lead Manager which will alert our Quality Assurance Team to take a closer look at the Lead in question.
Lead Review Policy
We never want to charge you for a Lead that does not have the potential to turn into new business for you. Our generous Lead Review process ensures that you have the ability to dispute Leads you believe should be Non-Billable.
A Lead is Eligible for Review if...
- The call is answered.
- The Lead was received less than 30 days ago.
- Call Recording was enabled at the time the Phone Lead was received.
- The Lead has not previously been Submitted for Review.
Once submitted, our Quality Assurance Team will get back to you typically within 2-3 business days with a decision or to request more information.
Learn more about what makes a Lead Billable or Non-Billable.
How to Submit a Lead for Review
While in your Lead Manager, you can expand any Lead row for more details by clicking on that row. In addition to seeing valuable information specific to that Lead, here you will also find the option to Submit for Review.
In the pop-up form, please choose a reason you believe this Lead should not be billed. Note any follow-up attempts, previous calls received by the same customer, or solicitors in the Explanation box. The more details you leave, the more informed we can be when making a decision.