Get answers to common questions and contact us for help.
With the Service Direct Marketplace program you have several ways to get help from our team of experts. We have extensive self help articles and videos as well as live chat and email support.
Service Direct Help Center
Most questions are answered with step by step articles here in our Help Center. You can search by keyword or click through topical collections to learn more about:
- How our service works
- Best practices to help your Campaigns succeed
- How you are billed
- How we bring you Leads and the benefit of managing Leads effectively
- And many more topics
Search the Service Direct Marketplace Help Center
Service Direct Video Library
The Service Direct Help Center also has a growing collection of videos to help show how our service works and provide common how-to tutorials.
Visit the Service Direct Video Library
Live Chat with Our Support Team
Subject to our business hours and support team availability, we are happy to chat with you live to answer your questions, provide you articles and videos, or transfer you to the right support team member.
Every page in mySD has a chat icon in the bottom right hand side of the screen that opens our chat box to get you connected to our team.
Chat with the Help Bot when Live Chat is Unavailable
Our advanced Help Bot can understand full sentences and is designed to direct you to the right support articles for your question.
To begin, click the chat bubble in the lower right corner of any page in mySD and type in your question, topic, keyword, or phrase.
In the event our Help Bot cannot answer your question, you will be given the option to open a Support Request and a member of our team will be with you as quickly as possible.
Contact Our Support Team
Submit a Support Request
If the Help Center articles haven't addressed your questions, please submit a Support Request and our Team will happily help with your Service Direct Account.
To get started, click the "Contact Us" button in the upper right corner of the Help Center homepage. You will then be directed to our Support Form which will ask you for more detailed information about your request. For multiple issues, you can select all boxes that apply. Remember, the more detailed you can be with your request, the better we can help resolve your issue.
A member of our team will be in touch via email as soon as they are available.
Service Direct Marketplace Best Practices PDF
Check out the following PDF document to learn more about making the most of your Service Direct Marketplace Campaigns.
Marketplace Best Practices (PDF)
