Understanding Your Service Area

Find answers to the most commonly asked questions about the Service Area for your Campaigns.

SeparatorLineView and Edit Your Marketplace Service Area


Setting and adjusting the Service Area is easy. From the Campaigns Manager, locate the Marketplace Campaign you wish to modify and click the “Edit” link under the “Service Area Zips” heading.


The Edit Service Area popup shows you your current Zip/Postal Codes for that Campaign and provides a few different editing options.


Edit your Service Area using the Service Area Map tool:

  1. You can hover your mouse over the Zip/Postal Code shapes to see their code number.
  2. Click on the Zip/Postal Code shapes to Add or Remove them. The grey highlighting indicates those included in your Service Area.
  3. You also see a list of the selected Zip/Postal Codes below the Map
  4. Be sure to click the "Save Service Area" Button at the bottom to save edits.

Edit your Service Area using manual Zip/Postal Code list:

  1. In the Zip/Postal Code list you can remove individual codes by clicking the "X" next to each code number.
  2. You may also manually add more Zip/Postal Codes by clicking the "Add Zip Codes Manually" link, which enables you to type or paste in a comma separated list.
  3. Make sure you also click "Save Service Area."
  4. Be sure to click the "Save Service Area" Button at the bottom to save edits.

Start Over from a blank Service Area:

  1. If you'd like to totally redo your Service Area from scratch, you may click the "Clear All Zip Codes and Start Over" link at the bottom right of the popup. If you accidentally clicked this, be sure NOT to Save and instead cancel out of the pop up via the top-right "X" button.
  2. If you wish to continue, this will enable you to start fresh with selecting your starting Zip/Postal Code and specifying a distance Radius that will select all Codes within those parameters.
  3. You can then individually add or remove any more Zip/Postal Codes.
  4. Be sure to click the "Save Service Area" Button at the bottom to save edits.

Note: Adjusting your Marketplace Service Area only applies to the individual Campaign you edited. To adjust the Service Area map on other Marketplace Campaigns be sure to update them as well.


SeparatorLineWhat if I get Leads outside of my Service Area?

We work hard to make sure we are only targeting potential new customers in your confirmed Service Area. However, in rare cases, you may receive irrelevant Calls or Calls from Searchers outside of your area. When this happens, just let us know and our team can assist.