Understanding and Editing Your Service Area

Find answers to the most commonly asked questions about viewing and editing the Service Area for your Campaigns.

View and Download Each Campaign's Service Area Zip Codes

Find Your Service Area Zip Codes

Each Campaign Row has a section for its Service Area Zips.

View All the Service Area Zips

If your Campaign has too many Zip Codes to fit into the abbreviated list shown in the section by default, you can click the "View All" link to expand and see the full list of Zips.

Download the Service Area Zips

Click the "Download" link at the top right of the Service Area Zips section in each Campaign Row. This will allow you to save a CSV (comma separated values) file that you can open with many popular applications and spreadsheets.

Edit Each Campaign's Service Area Zip Codes

Click the “Edit” link at the top right of the Service Area Zips section in each Campaign Row to open the edit popup.

The Edit Service Area popup shows you two options for editing your Service Area.

Option 1 – Manually Add a Large Amount of Zip Codes via Upload or Paste

• This option allows you to Upload a CSV file or paste your Zips directly and can be used for any number of Zips.
• After the upload or paste, you'll see a confirmation of what our system has processed.
  • If some of the uploaded/pasted Zips are incompatible with our database, then we'll show those as having errors and they will not be saved to your Service Area. You can click the "view errors" link to see which Zips those are.
  • We also display the total number of Zips that successfully match our database as well as list them in a comma separated list that you can expand to view all.
• You'll also see two radio button choices:
  
  • "Replace all existing Zips with just the newly added ones" means all of your Campaign's existing Service Area Zips will be removed and completely replaced with your new upload/paste.
  • "Keep all existing Zips and add any new ones to them" means all of your Campaign's existing Service Area Zips will be kept as-is and any new ones found in your upload/paste will be added to that existing Service Area.
• Be sure to click the "Save Service Area" Button at the bottom to save edits.
• Please note that Option 2  is disabled when you're using Option 1 so we prevent data conflicts.

Option 2 – Select Zips on the Map Tool (limit 500 Zips)

• Please note that the Map Tool is limited to less than 500 Zip Codes. If you'd like to add more than 500 Zips, please use Option 1 instead.
• The Map's Zip/Postal Code shapes allow you to hover over them to see their code number.
• Click on the Zip/Postal Code shapes to Add or Remove them. The grey highlighting indicates they are selected.
• You also see a list of the selected Zip/Postal Codes below the Map.
  • You can individually remove any Zips from this list using the "x" next to each Zip.
  • You can individually add any Zips by manually typing them into the box at the bottom of the Zips list.
• Be sure to click the "Save Service Area" Button at the bottom to save edits.
• Please note that Option 1  is disabled when you're using Option 2 so we prevent data conflicts.

Clear All Zip Codes and Start Over from a Blank Service Area

• If you'd like to totally redo your Service Area from scratch, you may click the "Clear All Zip Codes and Start Over" link at the bottom left of the popup. If you accidentally clicked this, be sure NOT to Save and instead cancel out of the popup via the top-right "X" button or the "Cancel" link next to the Save button.
• If you do wish to clear all and continue, you will be able start fresh and use either Option 1 Upload / Paste or Option 2 Select on Map.

What if I get Leads outside of my Service Area?

We work hard to make sure we are only targeting potential new customers in your confirmed Service Area. However, in rare cases, you may receive irrelevant Calls or Calls from Searchers outside of your area. When this happens, just let us know and our team can assist.