If you no longer need new Leads for your business, either temporarily or permanently, we can help.
If you're unable to accept new Leads, you may Pause one or more of your Campaigns temporarily to reduce your Lead Volume, or in extreme cases, Cancel your Account. Here are a few options to help you decide which option is right for you:
Pause Your Campaigns
- Receiving too many Leads? Try reducing your Cost Per Lead to better control your Lead Volume. This makes your Campaigns less competitive in your Service Area and will reduce the amount of Leads we can generate for you.
- Are Leads coming to you when you are unavailable? Our Support Team can create an Ad Schedule to reduce Leads calling outside of business hours. But, remember, this means you'll not be competing for Leads during those times. Most of our Clients prefer to keep their Campaigns Enabled to collect potential customer info via an after hours call center or voicemail and then return the call.
- Temporarily unable to accept new Leads? Pausing your Account will temporarily stop all advertising. (Note: You are still charged your Monthly Service Subscription while your Account is Paused.) See How to Pause a Campaign for more information.
- Questions or concerns? Please schedule a call with a Support Team Member to discuss account optimization options and address any issues you have with Leads or Campaigns.
Cancel Your Service Direct Account Completely
Our service is contract-free so you can Cancel at any time, however, we often find our clients wish to return after they Cancel. While we will do our best to accommodate all returning clients, please note the following about reactivating your Account:
- We may no longer have availability in your area for Select Campaigns. With the Service Direct Select program we take steps to ensure we are not over-saturating a given area. As a result, we are limited in how many Select clients we can have in a specific target Service Area for a specific Service Category. Once you Cancel, we are no longer able to hold this space for you and, depending on demand, we may be full of Select clients in your previous Service Area when you wish to come back.
- Your Select Campaigns will have to be built from scratch. When you Cancel your Account we remove all content and ads from your Select Campaigns. This means it will take about 1-2 weeks to get your Select Campaigns up and running again.
- Optimizations may be lost. Depending on how long ago your Campaigns were last active, we may no longer have access to the data that helped us understand how to optimize the content and ads on your Select Campaigns. As a result, you may experience a ramp-up period similar to when you first started with us.
While we would hate to see you go, if you decide to Cancel your Account, please contact a Support Team Member.
Select Program Best Practices PDF
Check out the following PDF document to see how to make the most of your Service Direct Select Campaigns and what best practices lead to more success.
Select Program Best Practices (PDF)
