Change or Reset User Passwords or Get Help with a Forgotten Email

This article explains how to change or reset a mySD password, recover a forgotten password, and retrieve a forgotten login email. To get started, navigate to the Users page by clicking More in the Navigation Menu, then selecting Users.

Change a mySD User Password

 

Each user on your mySD account has their own unique password. To change a user's password:

1. Go to the Users page.
2. Click the Edit link on the far right of the applicable user's row.
3. In the popup that appears, click Send Password Reset to this User.

The user will receive an email with a link to create a new password. The link may take a few minutes to arrive — if it doesn't appear in the inbox, check the spam or junk folder. Note that the reset link expires after 24 hours; if it has expired, repeat the steps above to send a new one.

If a user has forgotten their password, any other user with account access can send them a password reset link using the same steps above.

Note: If you are the only user on the account, see the What to Do if You Forgot Your Password section below.

 

 

What to Do if You Forgot Your Password

 

If you are the only user on your mySD account and have forgotten your password, you can reset it directly from the login screen:

1. Go to the mySD Login screen.
2. Click the Need Help link.
3. Enter your login email address.
4. Check your email for the password reset link. If it doesn't appear within a few minutes, check your spam or junk folder.

 

 

What to Do if You Forgot Your Login Email

 

If you don't know your mySD login email address, contact our Support Team for assistance. You can reach us by:

• Submitting a Support Request
• Calling our support line — phone number available on our Support Request form
• Using the Help Bot located in the bottom-right corner of any mySD page