Change or Reset User Passwords or Get Help with a Forgotten Email

This article explains how to change or reset your mySD password, recover a forgotten password, and retrieve a forgotten login email. To get started, navigate to the Users page by clicking "More" in the Navigation Menu, then selecting "Users."

Change a mySD User Password

 

Each user on your mySD account has their own unique password. To change a user's password:

1. Go to the Users page.
2. Click the Edit link on the far right of the applicable user's row.
3. In the popup that appears, click Send Password Reset to this User.

The user will receive an email with a link to set a new password.

If a user has forgotten their password, any other user with account access can send them the password reset link using the same steps above.

 

 

What to Do if You Forgot Your Password

 

If you are the only user on your mySD account and have forgotten your password, you can reset it directly from the login screen:

1. Go to the mySD Login screen.
2. Click the Need Help link.
3. Enter your login email address.
4. Check your email for the password reset link.

 

 

What to Do if You Forgot Your Login Email

 

If you don't know your login email address, our Support Team is here to help. You can reach us by:

• Submitting a Support Request
• Giving us a call
• Using the Help Bot located in the corner of any mySD page